Our technicians may request a diagnostic report to be submitted after an error occurs to help resolve a problem. Diagnostic reports include system logs, current device settings, and an optional screenshot of the notification bar. The settings report and screenshot can also be viewed in the Diagnostic tool. You can use this tool to report errors you've encountered on your phone. Please include a brief description of the problem you found. If our technicians need more info, you may be contacted via text message or a phone call.
Reports are used for submitting technical problems only, not for support requests. For help using your phone or resolving errors, call or text 660-474-0070, email [email protected], or go to our website at sunbeamwireless.com.
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