How to retrieve data from a phone with a broken display

Modified on Wed, Feb 14 at 1:45 PM

If your phone screen is broken, it may still be possible to retrieve your data if your phone is otherwise functioning properly. Both of these methods are only available on phones with the latest software updates installed.

Using a computer and a USB data transfer cable

Plug the phone into the computer and press *file* (*3453*) on the phone to enable file transfer. You can then copy the contacts backup folder and other files such as pictures that are on the internal storage to your computer.

Using a microSD card and the backup tool

1. Insert a 32GB or smaller SD card.

2. Press *backup* (*222587*) at the home screen, you will hear a notification when the tool starts. Wait until you hear another notification to indicate that it has either completed or failed. This process will take between 2-20 minutes, depending on the amount of information to backup.

3. If the backup successfully completes you will have a copy of your information on the SD card, in a "data_backup" folder. This can only be imported on other Sunbeam phones by inserting the SD card and pressing "Restore" in the backup tool.

Using the copy to SD card option

Insert a 32GB or smaller SD card.
Press *export* (*397678*) at the home screen to start the export. Wait until you hear a notification sound or see the completed notification, this may take a few minutes. This will copy the following folders from your phone's internal storage to an SD card:
backups
DCIM
Music
Pictures
Sound Recorder

The backups folder contains the contacts, notes, and calendar backups from the internal storage. If enabled, the contacts will backup weekly, while the calendar and notes have a daily backup. The export option is typically much faster but may not contain the most recent data depending on when your phone last backed up to internal storage.