Fix problems with no data connection

Modified on Wed, 29 Nov 2023 at 11:04 AM

If your phone does not have a data connection, the voice-to-text, weather and navigation features will not work. To fix problems with your phone not having a data connection, please check the following:

  1. Check if your cellular plan includes data. Please note that limited data plans that slow down or "throttle" data speeds after a certain amount is used will not work well with voice-to-text.

  2. Make sure Mobile Data is turned On and Data Saver is Off: Settings > Connectivity > Mobile Data.

  3. Check the APN settings here: System > Settings > Connectivity > Mobile network > access point names > and choose the correct APN for your cellular carrier by selecting the circle beside it. A blue-green dot will fill the APN that is active. You will then need to turn the phone off and back on to connect with the new APN settings.

  4. If your phone still does not have data service, you may need to reset the network settings: System > Settings > Phone Settings  >BasicOS > Reset options > reset Wi-Fi, mobile and Bluetooth > press reset settings on the next 2 screens.

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