- Visual Voicemail is a service provided by your cellular service provider. Contact them and ask them to enable Visual Voicemail on your line. (The Sunbeam F1 works with the Verizon and T-Mobile VVM system, but not with AT&T).
- Make sure the APN settings are set correctly for your carrier. You can check the APN settings here: System > Settings > Connectivity > Mobile network > Access Point Names > choose the correct APN for your cellular carrier by selecting the circle beside it. A blue-green dot will fill the APN that is active. You will then need to restart the phone.
- Reset the network settings: System > Settings > Phone Settings > BasicOS > Reset options > Reset Wi-Fi, mobile, and Bluetooth > press Reset on the next 2 screens.
- If the phone is connected to Wi-Fi, try turning it off. Verizon's visual voicemail will work over a mobile data connection only.
- Contact your cellular service provider and have them reset your voicemail.
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